Let's go back in time, to March 2020. The modern world is facing a pandemic on a global scale. Planes are grounded, borders are closing one after the other, each country is trying to get medical supplies. A true race against time against the unknown is underway. In this context, m3 GROUPE contacts Atipik to help them find the best digital solutions for one of their projects.
The reality is such that many countries are struggling to obtain medical equipment and supplies (masks, gowns, thermometers, gloves...). The m3 group, chaired by Abdallah Chatila, will therefore import no less than 140 million masks as well as health equipment from China. The aim is to provide this material to state authorities as well as companies and individuals.
However, the president of m3 GROUPE does not intend to stop there, another challenge arises with the pandemic: screening. Setting up screening centers quickly is very complicated in Geneva. The medical centers are overloaded, overwhelmed and the staff is under water. It was at this point that Abdallah Chatila decided to open rapid testing centers. As a major player in the Geneva real estate market, the locations to set up "drive-in tests" were quickly found. The equipment is there, the staff is there, now the management of appointments must be possible for both the staff and the patients.
A digital solution must be created, and quickly!
Dealing with an unstable environment
The biggest challenge we faced on this project was the unstable environment in which we had to operate. The pandemic situation did not make it easy for us or our client. Besides dealing with the complete unknown, everything was changing from day to day! Health measures, medical information, regulations... EVERYTHING. This had a direct impact on the development of the project.
The close collaboration with m3 was therefore essential for the project to evolve correctly. Calls with the client were organized every day and changes to the apps followed the evolution of the screening process.
Booking and managing Drive-in Test COVID-19 appointments
In less than two weeks, we had to identify the need, find the best design and technological solutions, design and develop the whole thing! Despite the few specifications, the need was quickly and clearly established:
- users must be able to book a slot in one of the three screening centers and generate a QR code
- security must be able to check the identity of users before allowing them access to the screening center,
- healthcare staff must be able to scan the patient's QR code and generate a label for the samples.
In the end, three digital solutions were created to enable the COVID Drive-in Test to operate efficiently: an appointment scheduling platform, a mobile app for security guards, and a mobile app for healthcare staff.
The appointment booking platform
A web platform is available for the whole canton of Geneva to make it possible to book screening appointments. The user has the possibility to create an account and then see the available slots in the three centers (Plan-les-Ouates, Geneva Center and Meyrin). As soon as the appointment is booked, the user receives an informational email as well as a QR code to be presented in order to access the Drive-in.
Mobile app for security staff
To check the validity of the appointments as well as the identity of the individuals, the security guards have access to a mobile app allowing them to scan the QR codes.
The mobile app for healthcare staff
For the nursing staff, the need is to be able to scan the QR codes of the patients in order to obtain their information. Then, once the test is done, they can, from the app, print the labels in the specific format for the samples.
A little anecdote: in the context of the pandemic, we went on a treasure hunt to find airprint printers that met the need for standardized medical labels and then proceeded to install WI-FI on site.
At Atipik, we saw this project as a real opportunity to participate in collective efforts in a complex situation. Ultimately, we expect more than 500,000 COVID tests to be performed in Geneva between November 2020 and June 2022.